Workforce

The biggest opportunity for service transformation in manufacturing comes from a product/service standpoint. 

The link between end-user products/assets and real-time IoT data is an opportunity for manufacturers to better understand their customers behaviours and what they value, in order to deliver customized service offerings.

Our susietec Workforce is a platform incorporating proprietary technologies aligned with industry-wide standards. 

susietec Workforce is designed to foster openness, flexibility and ability to be easily integrated and completely plugged into existing systems and business environments  -  configured to meet all customer needs.

Start Your Digital Service Transformation Journey

Adaptability

• Configuration of service work processes is key for the adaption to customer demands
• Multi-device support including phones, tablets, laptops, wearables
• Easy configurable multi-device support enabling working with subcontractors
• Mobile support possibility with off-line capability
   

IoT and Data

• Connectivity possible to several information sources
• Able to access data from different services via configurable connectors
• Data should be presented visually, enable users to populate real-time dynamic dashboards
• Support automated decisions using logic based on business insights with required flexibility
   

Generation gap

• Remote support to share and transfer knowledge between senior and junior technicians will increase the learning curve of field workers
• Increase efficiency and support collaboration between the teams  
   

Integration into existing OT & IT-Infrastructure

• Big variety of sensors, connectors and gateways providing huge volumes of different data types
• Real Time Status information from devices in the field requires remote management
• Early detection of potential technical problems in the assets enabling predictive maintenance
• Various Interfaces towards existing IT infrastructure – automated import of basic data and export of operational data