RMA (Return of Material Authorization) Procedure Kontron Europe GmbH (Ulm, Germany)

Kontron Europe GmbH provides a customer oriented RMA-service in order to get your unit repaired very fast and efficiently. Please follow the given instructions. Please download the RMA-Request Form.


Please download and use the following form



  • Please complete the given RMA-Request Form
  • Please take care to include a short but detailed description of the observed problem or failure and product identification
  • Please send the completed RMA-Request Form to RMA-Ulm@kontron.com
  • Kontron Europe GmbH (Ulm) will provide you an RMA-No within 1-2 business days
  • The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
  • Please add the RMA-sheet to the relevant delivery address and include the RMA-No into shipping paperwork.
  • Please send the goods for repair to the address which is given you with the RMA-No



Goods returned to us in non proper packaging will be considered as customer caused faults and cannot accepted in any case as warranty repairs.


Contact and Delivery Address

Kontron Europe GmbH

RMA Coordination
Karlstr. 31
D-89073 Ulm

Tel.: +49 (0)731 - 96600-25
Email: RMA-Ulm@kontron.com

Contact Sales 1-888-294-4558 / 858-623-3094 Contact Sales Support 888-835-6676 / +1 450-437-5682 Contact Support
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