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IoT
One of the new challenges arising with the use of edge, fog, and cloud architectures is the connection of components to each other and to the public cloud. An important element of developing a solution capturing all pieces is the IoT framework susietec
At the field, or edge level, data is collected by industrial computers, e.g. by gateways, which process, filter, analyze and act on these data in real-time right at the device.
Edge, fog and cloud applications demand increasing computing power. The interfaces to sensors or machines often require non-standard solutions. Especially in smaller machines, space is limited or restricted in some dimension and need a special solution.
Today, the connection from the sensor device to the embedded cloud takes place via real-time data communication, on sensor and edge level - for example Industrial Ethernet or fieldbuses - and gateways , which provide the transformation of real time data into the informational area.
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RETURNING OF GOODS
- Before you return any product for repair, please apply for a return material authorization number (RMA number) to track the service. If any product fails, please do not hesitate to contact Kontron’s After-sales Service Department. Kontron will provide efficient and quality after-sales service for you. AS Service Hotline: +86-400-600-8796 (Mobile phone) available at 7 days x 24 hours. Tel (Office): +8610-6375-1188 ext. 810
- You may fill in our RMA Application and deliver it to cnbejrma@kontron.com via e-mail. Please do fill in the customer information and product’s basic information and failure description in detail. The customer shall provide as detailed and precise description on problems or failures as possible, including information on failure, logs, documents, test apparatus and test data, so that Kontron’s maintenance staff could eliminate the failure as soon as possible.
- Kontron’s technicians might make phone calls to the customers to confirm and eliminate the failures remotely.
- An RMA number is valid for 30 days. Please do not add new RMA parts to any released RMA number. If you have to add any new part, please re-apply for an RMA number.
- Please list the accessories to be delivered along with the repaired product, if any, in detail, otherwise Kontron cannot warrant that such accessories can be returned to the customer along with the repaired product.
- Whenever you mail a RM, please mark out the RMA number on the case.
Contact and Delivery Address
Kontron (Beijing) Technology Co., Ltd.
1~2F, 10 Building , No.8
Liangshuihe 2nd Street
Economical & Technological Development Zone
Beijing, 100176, P.R.China
Attn: RMA number
Phone: +86-400-600-8796 or +8610-6375-1188 ext. 810
Email: cnbejrma@kontron.com
