EquipmentCloud®
EquipmentCloud® – The customer portal for equipment manufacturing
EquipmentCloud® is our agile service and after-sales digital transformation solution for mid-sized engineering companies. It enables you to optimise your processes, consolidate information in one place and develop new data-based business models.
EquipmentCloud® is our customer portal for mid-sized equipment manufacturing companies. The solution enables you to optimize your processes, enhance customer loyalty, and develop new, data-driven business models.
EquipmentCloud® digitalizes service and after-sales processes in equipment manufacturing.
Thanks to its configurable, user-friendly modules, you can digitize and scale your individual use cases step by step. By consolidating information in one place, you save time and money while increasing customer loyalty. This lays the foundation for successfully transforming your service and after-sales from a cost center to a profit center, taking your company to the next level of service.
Benefits
- Up and running in three months
- Guided onboarding process and tailored customer success management
- Immediate deployment, no development capacity required
- Establish your successful digital service offering
- A customer portal that adapts to your needs
- Customizable dashboards for increased efficiency
- Maximum flexibility through interactive modules
- Data security at all levels
- Security for your data-based services from device level to the cloud
- Kontron AIS enterprise-level certification to ISO 27001:2017
- End-to-end AES128 encryption of customer data
- Member of the Alliance for Cyber Security
- Communicate in your customers' local language
- Machine, AI-based translation of static text into over 28 languages
- Real-time translation at significantly lower cost
- Minimize misunderstandings for effective customer communication in an international business environment
- Recognizable customer experience
- Customize the customer portal to your corporate identity using Custom CSS styling
Range of Features
- EquipmentHub: machine configuration and master data management
- eDocs: Digital management of project, machine and system documents
- OpenIssues: Open issues list and intelligent ticket system
- Workflows: Milestone scheduling for complex workflows
- Maintenance: Maintenance calendar with checklists
- Monitoring: Intelligent monitoring and visualisation of machinery and equipment
- SoftwareCentre: Software and version management
- SpareParts/Pro: Digital spare parts catalogue with order tracking
- KnowledgeBase: Knowledge base with user-centric solutions
- DeviceManagement: monitoring and management of IoT devices
- RemoteAssistance: Live video support
Fields of Applications
- Customer portal as a central interface and collaboration platform for operators and machine manufacturers
- Monitor and analyze the performance of your global machine fleet
- Plan and execute complex and recurring commissioning processes
- Plan, perform and document maintenance and service task
- Manage and update your IoT device fleets worldwide
Find out more about EquipmentCloud®
Downloads
Use Cases
Intuitive, Time-saving, Agile: Cloud-based Customer Portal EquipmentCloud® for Project Communication
EquipmentCloud® - Digital customer portal
[ kontron_ais_success_story_rampf_en.pdf, 425.5 KB, Aug.02.2024 ]
EquipmentCloud® for DB Netz AG
EquipmentCloud® - Datenbased services
[ kontron_ais_success_story_db_netz_ag_seddin_en.pdf, 953.64 KB, May.16.2024 ]
Digital Transformation Solution EquipmentCloud® Speeds up Commissioning
EquipmentCloud® - Machine Life Cycle
[ kontron_ais_success_story_fabmatics_en.pdf, 513.76 KB, Aug.02.2024 ]
Proactive Machine Service with the EquipmentCloud® Mobile App
EquipmentCloud® - Proactive service and after-sales
[ kontron_ais_success_story_innolas_solutions_en.pdf, 1.94 MB, Aug.02.2024 ]
Digital System Monitoring and Management for Special Machine Construction by EquipmentCloud®
EquipmentCloud® - Data based services
[ kontron_ais_success_story_adenso_en.pdf, 378.61 KB, Aug.02.2024 ]
Datasheets
EquipmentCloud® Factsheet
[ kontron_ais_factsheet_equipmentcloud_en.pdf, 1.64 MB, Jun.12.2025 ]
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