Technical Support from Kontron
As part of your solution, you get access to Kontron’s US-based engineering services across critical Windows IoT issues including development, deployment, infrastructure, integrations, maintenance, and troubleshooting.
End-to-End Support
End-to-End Support
Application Integrations
Application Integrations
Troubleshoot Assistance
Troubleshoot Assistance
Mainstream Support
This phase typically lasts for about five years trom the release date of the specific version of Windows Enterprise.
During the mainstream support phase, Microsoft provides:
Feature updates
Security patenes
Bug fixes
Non-securiy updates
Extended Support
Extended support typically continues 5 years after the mainstream support phase ends. Extended support is meant to ensure that critical security vulnerabilities are addressed. During this phase, Microsoft continues to provide:
Security updates and patches
Feature updates and non-security updates are not included
Need Support?
Kontron offers rapid response, expert diagnosis, and 24/7 support resources for products and solutions purchased from Kontron, including from members of our technology partner ecosystem.