Returning of Goods


All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is repaired or replaced within the warranty period stipulated herewith.


To request a Return Material Authorization (RMA) number

  • Be prepared to supply the unit serial number, reason for return and original ship date
  • Call 1-800-181-990 to receive your RMA number (toll free in Malaysia) "OR" +604-377-7277 outside Malaysia
  • E-mail the information to  to receive RMA number
  • RMA Request Form
  • Return defective material (unless instructed otherwise with issuance of RMA) to:


Contact and Delivery Address

Kontron Asia Pacific

Plot 554 Lorong Perusahaan
Prai Free Trade Zone
Penang 13600, Malaysia

Attn: RMA number

Phone: 1-800-181-990 OR (+604-377-7277)

Standard Warranty Policy Rev. 07-17-15 (PDF)


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