RMA (Return of Material Authorization) Procedure Kontron Europe GmbH (Deggendorf - Germany)

Please download and use the following forms and instructions. Please note that the documents are in MS Word .doc format. For download, please use your right mouse button and choose 'Save link as..':

 

RMA FORM AND DESCRIPTION

 

INSTRUCTIONS

  • Please issue and complete the given RMA-sheet. Please take care to include a short detailed description of the observed problem or failure and product identification (Ident-No and Serial-No).
  • Please send the completed RMA-sheet to the given fax- or email-address at Kontron Europe GmbH.
  • Kontron Europe GmbH will provide you an RMA-No within one business day.
  • The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
  • Please add the RMA-sheet to the relevant delivery address and include the RMA-No into shipping paperwork.
  • Efforts for unjustified claims will be charged.

 

NOTE

Goods returned to us in non proper packaging will be considered as customer caused faults and cannot accepted in any case as warranty repairs.

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