All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is repaired or replaced within the warranty period stipulated herewith.
► Please check with our GSS (Global Sales Support) and get RMA number.
► Please "MUST" obtain an RMA number from Kontron Asia prior to returning any merchandise.
► Standard exchange of spare parts (for unit in warranty), please contact our GSS.
► Purchase spare parts (for wearing parts or out of warranty unit), please contact our GSS.
► RMA number is valid for 30 days from the date issued.
► Do not add up any unauthorized item or product to an issued RMA number, any unauthorized item or product will be refused or the entire shipment may be rejected.
► Online RMA submission form: visit https://www.kontron-asia.com/ by selecting from the main menu 'Support' and then 'RMA'.
KONTRON ASIA INC.
5F, No. 415, Ti-Ding Blvd., Sec. 2,
NeiHu District, Taipei 11493, Taiwan
Attn: RMA Dept.
Kontron Asia Standard RMA Policy (Revision 1.0, pdf)
Kontron Asia RMA Flow Chart (pdf)