Support Kontron Canada and Kontron America

Returning of Goods

• Request an RMA by clicking on the link to our Customer Portal

• For Kontron Canada RMA Request, please download the RMA Standard Request form or RMA Avionic Request form and send completed form to [email protected]

• Your RMA will be issued to within 1 business day unless there are unforeseen complications.

Returning Conditions

• All equipment returned to one of Kontron’s repair centers must have a Return Material Authorization (RMA) number assigned exclusively by Kontron (see section above). Kontron cannot be held responsible for any loss or damage caused to the equipment received without an RMA number. 

• Ship material to return to the repair facility address and according to the instructions provided when the RMA number is issued.

• The customer accepts responsibility for all freight charges for the return of goods to Kontron's designated facility. 

• Kontron will pay return freight charges back to the customer's location in the event that the equipment is repaired or replaced within the warranty period stipulated in our warranty policy

• Complimentary warranty policy: Kontron America and Kontron Canada

• Request an RMA by clicking on the link to our Customer Portal